New Client Policy 

• Brick City is accepting new patients at this time.

  Appointment scheduling must be done by calling our office at 352-732-7877. When leaving a message, please include your name, your pet's information, and your phone number. Due to high call volume and the length of new client calls, we will return these messages in the order they were received, at our convenience.

  A deposit of $100 is required to secure a new client appointment. We cannot begin the new client process or reserve a space in the schedule without this deposit.

• This policy is in response to the high demand for visits in the post-COVID era, and the tendency of new clients to not show up for their appointments, which prevents other cats from receiving the care they need. $50 of the deposit is refundable with at least 24 hours' notice of cancellation. The remaining $50 is a nonrefundable new client registration fee, which covers the time spent setting up the new file and reviewing history.

  Before the appointment, we require the full medical history of each patient so that pertinent information can be entered into the chart and reviewed by the doctor. You can obtain this history from your previous veterinarian. We request copies of doctor notes, X-rays, and labs, as a receipt of services alone is not considered adequate medical history. You can fax the documents to 352-732-8720 or email them to brickcitycat@gmail.com. Please be sure to include ALL the clinics you have been to, not just the last one. Once the history has been reviewed we will contact you to schedule a time.

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